Support

We pride ourselves on our knowledge and support. For the most frequently asked support questions, please check the resources below. If you cannot find what you are looking for here, please contact us and we will assist you.

1. How do I retrieve my login information?

   A new password for your account can be reset via our login area.

   1. Access our login area.
   2. Click Forgotten your account password.
   3. Enter your Account reference or a Domain name.
   4. Click Submit. A password reset link will be sent to the email address linked to your account.
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2. How do I register a domain?

   Registering domain names are easy, you can complete a registration of a domain name from our website or within your account.

   1. Log into your account using your username and password.
   2. Select the Order tab.
   3. Click Product & Service Order Form.
   4. Enter the domain you wish to register in the search box under Search for a new domain name.
   5. The Domain Search will display the availability status as well as registration requirements. Select the domain names you wish to register and click Add Selected Domain to Cart.
   6. Use Existing registrant contact details or select Create New Registrant Contact and enter the new contact details to be added against the domain name registration.
   7. If required, enter your Eligibility Details. Check the .AU domain rules of registration for more details.
   8. Click Continue.
   9. Agree to the terms and conditions, enter your credit card information.
   10. Click Place Order.
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3. How do I transfer a domain?

   You can transfer a domain name from our website or within your account.

   1. Log into your account using your username and password.
   2. Select the Order tab.
   3. Click Transfer Domain.
   4. Enter the domain name, select its extension within the drop down.
   5. Enter the domain password, your current registrar can provide the domain name password.
   6. Click Transfer.
   7. Enter the Registrant Contact and Billing information.
   8. Agree to the terms and conditions.
   9. Click Place Order.
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4. How do I renew a domain?

   You will receive a reminder email from us when your domain name is coming up for renewal, which includes a direct link to renew the domain name, otherwise you can renew the domain name via your account with us.

   1. Log into your account using your username and password.
   2. The home screen of your account will display the heading You have domains due for renewal. Select the domain to be renewed from the Domain drop-down list.
   3. Click Renew/Allow Lapse.
   4. Follow the instructions and enter your payment details in the required fields.
   5. Accept our terms and conditions.
   6. Click Renew.
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5. How do I purchase hosting and other services?
   1. Log into your account using your username and password.
   2. Select the Order tab.
   3. Click Product & Service Order Form.
   4. Enter the domain name you wish to purchase a web hosting service within the I want to buy services for my domain name section.
   5. Select the domain name extension from the drop down and click Find.
   6. Click Add Hosting.
   7. Select a hosting plan or service.
   8. Click Continue.
   9. Enter payment details and agree to the terms and conditions.
   10. Click Place Order.
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6. How do I administer hosting and other services?
   1. Log into your account using your username and password.
   2. Locate the Administer/Upgrade Domain along the left hand side of the page.
   3. Search for or select the domain from the drop down, click Administer.
   4. Click Web Hosting or cPanel.
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7. How do I renew hosting and other services?
   1. Log into your account using your username and password.
   2. Select the Order tab.
   3. Click Subscription Service Renewal.
   4. Select the check box next to the service you wish to renew.
   5. Enter your payment information.
   6. Click Place Order.
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8. How do I access my invoices online?
   1. Log into your account using your username and password.
   2. Select the Billing & Invoices tab.
   3. Click Invoices Online.
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9. How do I cancel my service?
   1. Log into your account using your username and password.
   2. Select the Service Administration tab.
   3. Click Service Cancellation.
   4. Select the domain name you wish to cancel from the drop down.
   5. Select whether you wish to cancel the service immediately or let the service expire on the the renewal date.
   6. Complete the remainder of the required fields.
   7. Agree to the cancellation terms.
   8. Click Submit.
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10. How do I upgrade/downgrade my hosting?
    1. Log into your account using your username and password.
    2. Locate the Administer/Upgrade Domain along the left hand side of the page.
    3. Search for or select the domain from the drop down, click Administer.
    4. Click Upgrade or Downgrade Hosting Package.
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